Frequently Asked Questions
Got any more questions? Please get in touch with us through our Contact Us page and a team member will reach out to assist you immediately.
🚚 Shipping & Delivery
Do you offer free delivery Australia-wide?
Yes! We proudly offer free standard delivery Australia-wide on all orders, so no matter where you are in Australia, shipping is on us.
How long does shipping take?
Shipping to Australia typically takes 7–15 business days, depending on the item and your location.
You’ll receive a tracking number as soon as your order ships, so you can follow its progress.
(Please note: Some orders may arrive in separate packages if you purchase multiple items, and occasional delays can occur due to customs or local postal services.)
When will my order be dispatched?
We process and ship all orders on the same or next business day after purchase. To avoid delays, please make sure your shipping details are entered correctly at checkout.
How can I track my order?
Once your order has shipped, we’ll send you a tracking number via email so you can monitor your parcel’s progress every step of the way.
What should I do if I haven’t received my order?
If your parcel hasn’t arrived within 7 business days, please contact us at support@comfymate.com.au or through our website. Include your full name and order number, and we’ll investigate it for you right away.
What shipping service do you use?
All orders are fulfilled via Australia Post, ensuring reliable and trusted delivery across Australia.
🔄 Returns & Exchanges
What is your return policy?
You can return any item within 30 days of receiving it for a full refund if it’s unused and in good condition. Change-of-mind returns require you to cover return shipping.
How do I initiate a return?
Please contact us via our Contact Form with your Order Number to start the return process. Returns must be approved before sending the item back.
What if my item is faulty or damaged?
If your item arrives damaged or defective, we will resolve the issue in line with Australian Consumer Law, even after 30 days. You may need to provide photos or videos, and return shipping costs may vary.
When will I get my refund?
Refunds are processed to your original payment method within 5–10 business days once approved. If there are delays, check with your bank and then contact us for assistance.
Who pays for return shipping?
For change-of-mind returns, customers are responsible for return shipping costs. However, if your item is faulty or damaged, return shipping may be covered depending on the situation.
Payments 💳
What payment methods do you accept?
We accept all major credit and debit cards (Visa, MasterCard, American Express), PayPal, and Afterpay. Other payment options may also be available at checkout.
Is it safe to use my credit/debit card on your website?
Yes! Our website uses secure SSL encryption to protect your payment details and personal information during checkout.
Can I pay using Afterpay or other Buy Now, Pay Later services?
Yes! We offer Afterpay as a payment option so you can shop now and pay later in interest-free installments.
When will my payment be processed?
Payments are processed immediately once your order is placed and confirmed, so we can begin preparing your items for shipment.
Will I be charged any additional fees or taxes?
All prices shown include GST (Goods and Services Tax). You won’t be charged any hidden fees at checkout.