Return Policy

At ComfyMate, we stand behind the quality of our products and aim to offer a smooth, risk-free shopping experience. We proudly comply with all obligations under the Australian Consumer Law.

📦 30-Day Returns & Risk-Free Guarantee

If you're not satisfied with your purchase, you can return it within 30 days of receiving it — no questions asked. This is our "Risk-Free – Money Back Guarantee."

To qualify:

The item must be in good, unused condition (unless it arrived damaged).

Change-of-mind refunds require return shipping at your expense.

🚫 Refunds May Not Apply If:

You contact us after 30 days for change-of-mind returns.

The item was damaged due to misuse, liquids, or mishandling.

You knew of the fault before purchase.

You no longer want or need the item.

The product was ordered by mistake and not reported within 14 days.

🛠️ Faulty or Damaged Items

If your item arrives damaged or defective, we’ll resolve the issue in line with Australian Consumer Law, even beyond 30 days. We may request:

Photos or videos of the damage.

An explanation if reported after the 30-day window.

You may not need to return the item, but this will be assessed on a case-by-case basis.

💸 Refund Process

Once approved:

Refunds will be processed back to your original payment method.

Please allow 5–10 business days for funds to appear in your account.

If it’s taking longer, contact your bank first, then reach out to us.

🚚 Return Shipping

Change of mind within 30 days: Customer pays return shipping.

Damaged or faulty item: You may be asked to return the item. In most cases, you’ll cover the return cost, unless otherwise stated.

All returns must be approved first via our Contact Form.

⏳ Late or Missing Refunds

If your refund hasn't arrived:

Check your bank account.

Contact your payment provider.

Then contact us via our Contact Page.

We aim to resolve all refund matters within 24–48 business hours of contact.

💬 Final Notes

We’re here to help and resolve all matters fairly and respectfully. If you’re ever unsure, just get in touch via our Contact Us page — it’s the best way to receive prompt, trackable responses.

For shipping details, please visit our Shipping Information page.

Thank you for choosing ComfyMate — your comfort is our commitment.
All orders are shipped directly from our Australian warehouses, or from international suppliers if out of stock locally.