Privacy Policy

At ComfyMate, we’re committed to respecting and protecting the privacy of all our customers. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit or make a purchase from www.comfymate.com.au.

🔐 Your Privacy Matters to Us

We will only collect your personal information if you voluntarily choose to provide it. Personal information includes any details unique to you, such as:

Full name

Delivery and billing address

Email address and phone number

Age or preferences

Payment information (please note: we do not store your card details)

💡 How We Use Your Information

We collect and use your information to provide you with the best possible experience on our website. This includes:

Fulfilling your orders and delivering products

Communicating with you about your purchase or account

Sending you promotional offers, updates, and product information (only if you opt-in)

Creating invoices, receipts, and records for purchases

Improving our website, products, and services

Fraud prevention and legal compliance

With your permission, we may also use your information to promote ComfyMate services or partner offers we think you’ll love.

🤝 Who We Share Your Information With

We never sell your personal data. We only share your information with trusted third parties when necessary to provide you with our services, including:

Delivery partners such as Australia Post

Secure payment processors like Afterpay or PayPal (when selected)

Website and marketing service providers

Fraud prevention agencies and law enforcement (if required)

Social media platforms — only if you opt to connect

📋 Types of Information We Collect

Depending on your interaction with our website, we may collect the following:

Name, contact info (email, phone), shipping and billing addresses

Order history and payment methods (note: payment details are encrypted and handled by secure providers)

Shopping preferences, wishlists, and items saved or viewed

Responses to promotions or surveys

Browser data and anonymous tracking information through cookies

🌐 How We Collect Information

Information may be collected when you:

Browse or register on www.comfymate.com.au

Make a purchase or save an item

Subscribe to our email list or SMS alerts

Contact our customer support team

Click on our online ads or interact with social media content

Use cookies (which help remember your cart, track visits, and improve experience)

You can disable cookies in your browser settings, but this may limit some functionality on our website.

📣 Marketing & Advertising Messages

At ComfyMate, we may send promotional content via email, SMS, or other channels — but only if you opt in. You can unsubscribe or update your preferences at any time via:

Your account settings

The “unsubscribe” link in our emails

Contacting our support team

We also use online advertising tools (e.g. Facebook Custom Audiences, Google Ads) to show you relevant products and deals based on your interactions with our website.

✅ Your Rights & Access

You have the right to:

Access or request a copy of your personal data

Correct any inaccurate information we hold

Request deletion of your data

Opt out of direct marketing at any time

Ask how your data is being used

To exercise any of the above, contact us at:
📧 support@comfymate.com.au

If you feel we haven’t handled your data properly, you can also contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or call 1300 363 992.

🔄 Changes to This Policy

This Privacy Policy is part of the Terms & Conditions for using www.comfymate.com.au. We may update this policy from time to time. Any changes will be posted on this page and take effect immediately.

By continuing to use our website, you accept the terms of this Privacy Policy.